Step

Action

Comment

1

From the Customer Focus tab click on the Enter New Internal Probelm button.

The form shown below opens, with blank data.

2

Enter data in this form.

3

If drop-down data is not in the drop-down list, click on the  button to the right of the drop-down box.

See appendix if you are unsure what this is

4

Be sure to select the problem type

We can run an analysis using these data.

5

Enter any actions to correct the complaint or to prevent recurrence using the Actions button