Step
|
Action
|
Comment
|
1
|
From the Customer Focus tab click on the
EnterNew Customer Complaint
button.
|
The form shown below opens, with blank
data.
|
2
|
Enter data in this
form.
|
|
3
|
If the customer or other drop-down data is not
in the drop-down list, click on the |
See appendix if you are unsure what this
is
|
4
|
Be sure to select the complaint
type
|
We can run an analysis using these data. You can
always add more using the |
5
|
Enter any actions to correct the complaint or to
prevent recurrence using the Actions
button
|
|
|
See also – Adding
e-mails
|
|
button
to the right of the drop-down
box.