Menu
INTACT treats customer feedback and internal problems in much the same way. After all, an internal problem could lead to a customer complaint if it wasn't addressed before it got to the customer. So in the customer focus section of INTACT, there are:
The page shown to the right is the customer focus menu. The left hand side of the page controls input of the above factors; the right hand side enables reports to be generated. These reports can be filtered for any combination of:
In addition to listing the issues and their related actions, the reports give an analysis by cause and cost.
Click on the buttons on the picture to see what they do.